Refund & Cancellation Policy
How deposits, cancellations, rescheduling, and no-shows work for workshops, cohorts, clinics, and drills.
Last updated: 4 August 2026
This policy applies to paid technical analysis lessons offered by Flowtech SaaS: the Volume & Momentum Intensive, weekend cohorts, private chart clinics, and morning briefing drills. It does not cover software subscriptions or physical product shipping, which we do not sell on this site.
Eligibility overview
| Situation | Typical outcome |
|---|---|
| Cancel workshop/cohort 14+ days before start | Full refund of fees paid |
| Cancel workshop/cohort 7–13 days before start | 50% refund; deposit may be retained |
| Cancel workshop/cohort within 6 days | No refund unless we cancel the lesson |
| Reschedule clinic with 48+ hours notice | One free reschedule; later changes may forfeit the fee |
| Clinic no-show | Fee retained |
| Flowtech SaaS cancels a lesson | Full refund or free transfer to a later date |
Deposits
Workshop and cohort seats require a 30% deposit. Deposits are credited toward tuition. They become non-refundable inside the windows above except when we cancel or when a documented emergency is approved in writing.
Work already started
Once a multi-session lesson has begun, refunds are calculated on unused sessions only if you withdraw for medical or similar documented reasons we accept in writing. Sessions already delivered are non-refundable. Printed workbooks issued to you are non-refundable once opened.
Materials
Digital chart packs issued after payment are non-returnable. Unused sealed printed packs returned within seven days of cancellation may be credited at cost.
How to request a refund
Email hello@flowtechsaas.digital with your name, lesson title, scheduled dates, and reason. We confirm receipt within two business days and decide within ten business days. Approved refunds are returned by the original payment method within fourteen business days of approval. Call +82 32-723-6300 if you need help locating your confirmation email.
Rescheduling
Private clinics may be rescheduled once without charge when notice arrives at least 48 hours before the appointment. Morning drill series transfers to the next published series if requested at least five days before the first drill you would miss.
Exceptions
Nothing in this policy limits mandatory rights under applicable consumer law. If a lesson differs materially from the description you booked, contact us promptly so we can remedy or refund as appropriate.